PONS Langenscheidt — Tackling low market share

Outdated design and technology that the app was based on made it unappealing and challenging to use. Besides, the existing product no longer met expectations of the new target audience, leading to poor sales and low market share.

Our new target group were school students wanting to effectively memorize foreign words and succeed in vocabulary tests.

We’ve found out that with competitor apps, they were struggling to make new words stick and had to manually create vocabulary sets aligned with their school program.

The outdated look, dry language, and repetitive tasks made pupils feel bored quickly and lose motivation for studying.

As the UX & UI Designer, I worked closely with the Product Manager, UI Designer, two Mobile and one Back-End Developers, and QA Engineer to test and implement possible improvements of the learning experience for students.

My job was to draw actionable insights from previous market & user research to understand why school students prefer competitor products to our app and how we can differentiate from the rest.

With the help of our users, I analyzed and optimized the information architecture. Two major user journeys helped me inform the whole concept and interactions with the app.

Regardless of the pandemic-related uncertainty, our project was still given a go-ahead, though with a smaller budget planned for mobile development. We had to implement in such increments that would make the app usable and useful even with the minimum set of functions.

Development capacities were tight, so we focused on functions that would be of value to our users. We also planned all nice-to-haves months ahead.

Other case studies

Smart Insurtech — Solving low customer adoption rates

Product: Data management platform for insurance brokers
Activities: User research, Product design, Prototyping, Testing

Product: NGO Website
Activities: Desk research, UX design, Visual branding

Cadus — Addressing nonprofit’s inconsistent donations